Returns + Exchanges

How it Works

Select your items to return

Get a refund confirmation

Send it off when you can

FAQS

Is it easy to return or exchange items?

Of course! We live to make your life easier. Once your return or exchange has been authorized, you will receive simple step-by-step instructions and a prepaid shipping label via email. Gifts may be exchanged for another product or store credit. Free return shipping is offered for U.S. orders only. International orders are only returnable through our international returns portal

How soon will I get my refund?

We aim to please quickly. Once your returned items are received by Lunya, a refund is typically issued in about 10 business days.

What items are returnable / exchangeable?

Special Extended Holiday Returns Window: Items purchased that are not worn, washed, altered, or dyed, from November 19, 2021 through December 25, 2021, will be gladly accepted until January 31, 2021. Please note that there are no partial returns or exchanges on sets and kits.

What items are non-refundable / exchangeable?

Certain items are marked as not refundable or final sale and are not eligible for returns (ie. gift cards, gifts with purchase, gift boxes, and items that are embroidered). Sets and Kits are not eligible for partial exchange or return.

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